Shipping policy
Shipping and delivery
Where we ship
We ship from our workshop in Darmstadt, Germany, to Germany, all member states of the European Union, the United Kingdom, the United States, Canada, Australia and New Zealand.
Shipping costs and delivery times
Prices are shown in the currency of your country. At checkout you see the shipping options available for your order.
| Destination | Standard | Large parcel | Free shipping from | Delivery time in total* |
|---|---|---|---|---|
| Germany | €5.99 | — | €50 | 2–7 working days |
| European Union** | €13.99 | €17.99 | €50 | 3–11 working days |
| United Kingdom | £12.99 (up to 1 kg) | £18.99 | £50 | 3–11 working days |
| United States | — | US$31.99 | US$70 | 6–14 working days |
| Canada | CA$21.99 | CA$46.99 | CA$100 | 6–14 working days |
| Australia | A$22.99 | A$59.99 | A$100 | 9–20 working days |
| New Zealand | NZ$27.99 | NZ$72.99 | NZ$120 | 11–23 working days |
* Working days are Monday to Friday, excluding public holidays in Hesse, Germany. The total is made up of processing and transit – see below.
** Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.
Free shipping applies to the order value after discounts. Shipping costs are also shown on every product page and again, separately, before you complete your order.
How the delivery time is made up
- Processing: 1 to 3 working days. Orders received on a working day by 14:00 (German time) enter processing the same day.
- Transit from handover to the carrier: Germany 1–4, EU and United Kingdom 2–8, United States and Canada 5–11, Australia 8–17, New Zealand 10–20 working days.
Transit times are the carrier's usual times. Customs clearance outside the EU can occasionally add a few days.
Personalised and custom work
Personalised pieces take longer to make. The expected production time is stated on the product page. It starts when you approve the 3D preview and, for orders of €250 or more, once the remaining 50 % has been paid. Processing and transit as above are added on top.
Carrier and tracking
We ship with DHL (Warenpost for smaller items, parcel for larger ones). As soon as your order leaves the workshop you receive a shipping confirmation by email, including a tracking number where the service offers one.
Customs and import charges
Deliveries within the European Union are free of customs duties. For deliveries to the United Kingdom, the United States, Canada, Australia and New Zealand, the destination country may charge import duties, taxes or handling fees. These are not included in our prices or shipping costs and are payable by the recipient on delivery.
Packaging
Hand-painted statues and figurines are packed carefully with protective material so they survive transport undamaged.
Transport damage
If a parcel arrives damaged, please contact support@printableartforge.com with photos of the packaging and the product. The sooner we know, the easier it is to settle with DHL — ideally within a few days. We will arrange a replacement or refund promptly, at no cost to you, wherever you are.
This is expressly not a deadline: your statutory rights remain fully intact even if you contact us later.
