Refund policy

Withdrawal instructions

For consumers · following the statutory model (Annex 1 to Art. 246a § 1(2) sentence 2 EGBGB)

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier named by you, took possession of the goods. If you ordered several goods in one order which are delivered separately, the period starts on the day on which you, or a third party other than the carrier named by you, took possession of the last of the goods.

To exercise your right of withdrawal you must inform us

PrintableArtForge, owner Joel Kilb
Mecklenburgerstraße 4, 64297 Darmstadt, Germany
Phone: +49 178 8269995
Email: support@printableartforge.com

by means of a clear statement (for example a letter sent by post, or an email) of your decision to withdraw from this contract. You may use the model withdrawal form for this, but it is not obligatory.

To meet the withdrawal deadline it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal

There is no right of withdrawal for contracts for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs (§ 312g(2) No. 1 BGB). This covers:

• personalised 3D figurines and busts made from your photographs,
• custom work made to customer specification.

Hand-painted statues and figurines from our standard range are not covered by this; for them the right of withdrawal applies without restriction.

Cancelling a personalised or custom order

Although there is no statutory right of withdrawal for personalised and custom work, we offer the following:

• Within 24 hours of placing your order you can cancel free of charge. Just email support@printableartforge.com. Everything you have paid is refunded in full.
• After 24 hours, before you approve the 3D preview: you can still end the order, but we keep 50 % of the order price for the design work already done.
• After you approve the 3D preview your piece goes into physical production. If you end the order after that, the agreed price is payable, minus the costs we save as a result.

Your 3D preview includes up to two rounds of corrections. If the preview does not match what was agreed and we cannot put it right, you do not pay anything for it – you get everything back. The details are in § 4 and § 5 of our terms of service.

Customers outside the European Union

We grant the right of withdrawal described above, under the same conditions, to consumers in all countries we ship to, including the United States, Canada, Australia and New Zealand.

How a return works in practice

1. Declare your withdrawal — by email to support@printableartforge.com or using the withdrawal form.
2. Send it back — well packed, ideally in the original packaging, to the address above. Within Germany you can buy a label conveniently through the DHL returns portal (currently from about €6 for a parcel up to 2 kg); you may also use any other carrier.
3. From outside Germany — please use a tracked service. Returns from outside the EU must be declared to customs as returned goods so that no import charges are raised; we will send you the wording on request.